Posted: July 19, 2017


As marketers, we all want to be inspired, learn from the best, expand our skillset, and receive tactical tools and strategic advice to go back to our organizations and be game changers – game changers that add immense value to our healthcare consumer’s experience, our organization, and our communities.

Finding the time and the resources that will equip us to be those game changers is key.

This year, the conference formerly known as Client Congress has been revamped and renamed, the INFLUENCE! Healthcare Consumer Experience Conference, with a one day, two night packed out agenda. #ICXC17

INFLUENCE! 2017 has and will continue to evolve beyond a user group summit to be an industry wide conference that empowers attendees with the tools and processes to provide a better consumer experience. The conference will be held Sept. 27-28 in Orlando, Florida, after the SHSMD Conference. As with past events, there will be no shortage of phenomenal speakers, best practice sharing, networking with experts and peers, and lots of memorable fun too!

The sharing of collective knowledge at the conference will help attendees go beyond just traditional marketing and communication tactics to proactively engage the empowered consumer. The event will deliver tangible takeaways, such as how to:

  • Establish a shared vision and roadmap for consumer experience
  • Create an omni-channel experience that will get and keep patients engaged
  • Personalize communications and measure campaign effectiveness
  • Go beyond the patient portal to provide value and drive revenue

Plus, did I mention the infamous headline event this year has a Luau theme?! You don’t want to miss out on all that adventure and photo opps.

Here’s a quick cheat sheet to get you in the know about the conference:

  • Who should attend? Healthcare marketers, IT professionals, executives, and business leaders
  • What should you bring? Yourself, your best Hawaiian getup, and your appetite for knowledge (& delicious food and beverages) 
  • Where is the conference? The World Center Marriott in sunny Orlando, Florida
  • Why should you attend? Healthcare consumers are in the driver’s seat and are demanding a retail-like experience from their healthcare organizations. To attract and keep loyal consumers and patients (and help them maintain their health), organizations must provide the optimal, personalized, digital, multi-channel experience they crave. INFLUENCE! is the premiere conference that focuses on how to cultivate the ideal consumer experience. 
  • When is the conference? September 27th at 6:00 pm –September 28th at 10 pm

With less than 3 months to go…Be sure to mark off the dates on your calendar, book your flight and get excited for all INFLUENCE! has in store. We look forward to seeing you in September!

To learn more about the conference, view the agenda, or register: visit